Frequently Asked Questions

ABOUT TRANSFERS

Please click the "two way arrow" between the From – To options shown on the search bar when you want  transfer booking from resort/hotel to airport


Please enter the number of children and then their ages, children aged 13 or over must be entered as adults.
Transfer services will be provided to all the hotels located in any destination you have selected.


All transfer Prices a part from Shuttle and Speedy transfers, are per vehicle and NOT per person.


Shuttle transfers are shared services.Your transfer is provided generally with other guests of ours. After your plane arrives, the bus moves off within an hour maximum. In shuttle services, the bus stops for every destination that our guests wish for in its direction. In speedy shuttle, after maximum 4 stops you will be at your destination which is quicker.

Important Note: From hotel to airport transfers' pick up time must be confirmed by our supplier. You can get information about your pick up time 1 day before your flight by calling the given contact numbers in your voucher. 

Private transfers are exclusive for you. There will be no other guests in the car except you. According to the capacity of the car, limited number of guests can be transferred. Price doesn’t depend on passenger numbers. In private transfers from hotel to airport, you determine your pick up time.

Are my credit card details safe?

After entering the required information on the reservation page, you can make your payment with the Garanti Bank or Akbank Virtual Pos . You will be directed to the Bank’s payment  page according to the virtual Pos that you have selected. The card information provided by you in this page is not visible to us in any manner .Your transaction process is protected under the bank’s security certificate and 3d security.

Why is 3D safe?

With the 3D secure system, during your payment process you will be requested to enter a password  by the issuing Bank to authorize the identity of the cardholder, this password is only known by you. This system will protect you from the unauthorized use of your credit card over the internet.

After entering the required information on the reservation page, you will be directed to the Bank’s payment  page according to the payment method you have selected. The card information provided by you in this page is not visible to us in any manner .Your transaction is protected under the bank’s security certificate and 3d security, therefore your transaction will proceed following the authorization of your credit card identification information by the issuing Bank.

Can I book by hand and pay when I come?

We only take online reservations. You can book and pay directly through our website under 3d secure or we offer bank transfer opportunity.

Can I book the same day?

In regular shuttle service you should book at least 24 hours before your flight. If you have less than 24 hours to your flight we can help you with private shuttle possibilities.

What happens when I make a reservation?


Once you've completed your booking, the details are sent electronically to the supplier. The supplier then makes the appropriate arrangements according to the information you provided when making your booking. It is therefore imperative that you provide the correct information when booking, as the supplier cannot be held responsible for errors in service due to incorrect information provided at time of booking. It is up to you to check the details on the booking voucher prior to travel, and inform us immediately if there are any mistakes.

 

And on departure?
The booking procedure will automatically calculate an approximate collection time for your departure. The system will calculate the journey, plus 2.5 hours to allow plenty of time for check-in procedures.
Please be sure to check the instructions on your booking voucher thoroughly to be certain of requirements concerning your departure transfer, as this can vary from destination to destination.
If you are taking a shared shuttle transfer, your pick up time may change from that shown on your voucher. This is due to shuttles having multiple pick up destinations. It is absolutely vital that you call the supplier within office hours at least 24 hours prior to departure, in order to be given an accurate pick up time.
The supplier reserves the right to alter pick up times according to local needs. The supplier cannot be held responsible for missed pickups resulting from clients not travelling with their booking voucher. This booking voucher contains the relevant information to enable you to call and confirm your booking.

How do I find my transport?

At the exit gate of the airport you will be welcomed with a board written HolidayRepublics on it. In Dalaman and Antalya airports please head to our desks whose number is written in the email. Your check in operations will be done at the desk. Following any questions and support you can contact us by 24/7 calling +90 549 642 00 02 
Please ensure you travel with the booking voucher, as this will be fundamental to you meeting the supplier representative or driver. 
Holidayrepublics.com cannot be held responsible for any failed transfers resulting from not having the booking voucher with you.
If, for any reason, you are unable to locate the supplier representative or driver, please call the supplier telephone number listed on your booking voucher.

What does the price include?
The price of a single ticket includes a one-way journey for the route booked. A return ticket includes both the arrival and departure journeys for the route booked. Our shared shuttle services are priced per passenger, whereas with private vehicles such as taxis and minibuses, these are priced per vehicle.
Please note that the price does not include gratuities, which is at the passenger's discretion. 
On a Shuttle service excess luggage, child seats and sports equipments are classed as excess luggage and are normally chargeable. We reserve the right to not accept any excess luggage which has not be notified and confirmed on the time of the booking. Please check with us before booking. 
On a private transfer, if you bring large suitcases or other excess luggage that cannot fit inside the vehicle, you may be asked to pay for a second vehicle.

Will my driver drop me and pick me up at my accommodation?

Private transfers: Whilst the supplier endeavours to operate a door to door service, there are some occasions where it may not be possible, such as road closures. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage.

Shared shuttle transfers: Whilst the supplier endeavours to operate a door to door service, there are some occasions where it may not be possible, such as road closures. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage. Please note that we do not operate to private addresses, villas or timeshare apartments. However, suppliers can drop you at a hotel close by, and in this case, please state this as your destination at the time of booking.

Length of journey
The journey times stated on our website and booking vouchers are estimated, and are applicable for a journey on a normal day. It is possible that these times may vary according to time of day, roadworks, local road closures or diversions, volumes of traffic, local festivities etc. Shuttle journeys, which involve multiple pickups and drop offs, may take longer than stated.

How much luggage can I take?
The allowance per person, for all vehicle types, is one standard size suitcase (approximately 70cm high, 47cm wide and 21cm deep),and one small piece of hand luggage.
On a Private Transfer, if you are bringing pushchairs or fold-down wheelchairs, please book a vehicle large enough to ensure you and your belongings can all travel in comfort and safety, for example if four people are travelling with luggage and a pushchair, please book a vehicle for five or more people. Private taxi transfers may be provided with either a taxi, people carrier, or minibus type vehicle.
If you are travelling with excess luggage, such as large suitcases, golf clubs, wheelchairs, skis, pushchairs, etc., it is imperative that you make us aware at the time of booking, as extra charges may apply. Failure to tell us may result in extra transport being required to accommodate the excess baggage, which will incur additional local charges.
Please note that on some occasions, a vehicle at full passenger capacity with luggage for each passenger may need to be replaced with a larger vehicle. To avoid any complications in this regard on arrival, please call and clarify requirements when booking.

How long must I wait for my shared shuttle transport?
Please note that the maximum waiting time for shared shuttle transport is one hour from the time you exit the baggage reclaim hall and locate the supplier representative. The supplier will try to keep waiting times to a minimum. Any complaints received regarding a waiting time of less than one hour will not be considered. 

What happens if my journey details change prior to departure?

Should your journey details change prior to departure, simply give us a call on +90 549 642 00 02 or email us at info@holidayrepublics.com with your new details and we will update your booking accordingly. You will be responsible for any increase in price if the new journey involves further distance or time, a different vehicle type, resort, number of passengers etc.

What happens if my outbound flight is delayed or cancelled?

If your outbound flight is delayed or cancelled, please call the supplier on the telephone number shown on the booking voucher. If you are travelling on a connecting flight, and the first sector is delayed or cancelled, subsequently causing a delay to your arrival in your final destination where the transfer is booked, then you will, in all cases, need to advise of your new details. This is to ensure that the supplier is informed and able to reschedule your transport. If your plane happens to delay, you should contact us as soon as possible for a rearrangement. In this case your transfer will be carried out pursuant to your new arrival time. Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on the booking. In this instance, the supplier cannot be held responsible, and no refund will be given.

What happens if I cancel my booking?

You may cancel your booking at any time in writing by emailing info@holidayrepublics.com . Cancellation charges may apply. Supplier cancellation policy can be found in the 'Terms and Conditions' section of our website. Bookings cancelled  more than 48 hours  before departure Free of charge .Holiday Republics will refund all charges in 21 days. Bookings cancelled 24 hours  before arrival 50% of the booking value charge .Holiday Republics will refund all charges in 21 days. Bookings cancelled  24 hour or less time  before departure day- 100% of the booking value.

What if I damage or lose my luggage?
The contract for this service is between you and the supplier. As such, we cannot accept responsibility for the damage, loss or theft of any luggage or personal items in transit. Any claim for compensation for the loss, damage or theft of items resulting from the use of the service must be made to the supplier of the service, and shall be subject to the laws and to the jurisdiction of the country in which the service was provided. The name and contact details of your supplier are provided on your voucher.

Can you do hotel to hotel transfers?

Yes. Please contact us to inform us of which hotels you wish to transfer to and from.

Booking Infants & Children
All infants (0-2yrs) and children (3-11yrs) must be included in the booking to ensure the appropriate vehicle and space is provided.
Apart from shuttle transfers such as private transfers we do supply child seat for free. 
If you wish to bring your own child or booster seat, and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by the supplier can accommodate the seat. If you take your own seat, it is your responsibility to fit the seat in the vehicle, and not the responsibility of the supplier.
Shuttle services are usually provided by minibus or coach, and in these vehicles it is not possible to use a child seat as the vehicles do not have compatible seating.

Do you offer transfers for passengers who are confined to a wheelchair?
This depends on the destination to which you wish to travel, and also our supplier. Some of our suppliers do not offer this service, so you will need to contact one of our Tailor Made team to see if this is possible. Please note, if you are travelling with additional passengers, please tell the representative that you speak to, as we may need to organise additional vehicles, depending on the number of passengers.

What is your smoking policy?
Suppliers operate a no smoking policy in all vehicles.

Do I need to tip the driver?
The price paid does not include gratuities. It is customary to give a tip if you feel the service has warranted this. However, this is entirely at your discretion.

Am I able to take any animals on a transfer?
Generally, we do not allow animals on our transfers. However, this is dependent upon the mode of transfer you are taking. For the comfort of other passengers, it is not possible to allow pets to travel on board any of our shuttles. For private transfers, this is dependent on suppliers. If you are taking a private transfer, and would like to travel with a pet, please telephone us on 
+90 549 642 00 02 and we will check with the supplier.

Policy on inappropriate/drunken behaviour and abusive language
The supplier reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs. Furthermore, anyone whose behaviour and/or language is found to be abusive and could cause a threat or offence to the driver and any other passenger, or damage to the vehicle. No refund will be given for services not carried out because of the above reasons. For any damage that is caused to vehicles, the individual responsible will be held liable for any charges incurred by the supplier.

Can you supply a specific make of vehicle?
Yes, in certain areas, but this does depend on the supplier. Please give us a call with your request.
 

If I wanted to go on an excursion, could I book this with Holidayrepublics.com?
We offer excursions on our website, you can contact us for further information.

HOTEL BOOKINGS

Are my credit card details safe?


After entering the required information on the reservation page, you can make your payment with the Garanti Bank or Akbank Virtual Pos . You will be directed to the Bank’s payment  page according to the virtual Pos that you have selected. The card information provided by you in this page is not visible to us in any manner .Your transaction process is protected under the bank’s security certificate and 3d security.


Why is 3D safe?


With the 3D secure system, during your payment process you will be requested to enter a password  by the issuing Bank to authorize the identity of the cardholder, this password is only known by you. This system will protect you from the unauthorized use of your credit card over the internet.

 

After entering the required information on the reservation page, you will be directed to the Bank’s payment  page according to the payment method you have selected. The card information provided by you in this page is not visible to us in any manner .Your transaction is protected under the bank’s security certificate and 3d security, therefore your transaction will proceed following the authorization of your credit card identification information by the issuing Bank.


What does the price include?

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your cursor over the text in the column called ‘Conditions’. This information will also be in your confirmation email.

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee your reservation with most hotels. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.

How do I know my reservation is confirmed?

As soon as you have completed the booking process the confirmation page appears. We also email a copy of this confirmation to you. Your confirmation includes all of your reservation details, as well as a booking number. Your booking number will only be needed if you contact Customer Service. You can also access your confirmation online, see details of your reservation, or make changes to your booking at anytime by signing in to your account.

Where can I find the contact information for the property?

If you have a question for a property before you book, please see the information under the policies and facilities of that property on our website. 
Once you have booked, you can see the property’s contact details in your online booking confirmation. Your confirmation email will also have this information.

How can I see how much it will cost?

Once you have entered the dates of your stay, the available accommodation types are listed, with the rates clearly displayed next to them. You might see that the same accommodation type has a different rate based on how many people are staying, whether or not breakfast is included.

How do I find places that are available only for the dates I want to stay?

To see only the properties that are available on your chosen dates, just specify the check-in and check-out dates before you start searching. This way you’ll only see results with availability on the dates of your stay.


Can I search for a place to stay in a specific area or near a landmark?

Yes, you can narrow your search in several ways:

  • You can type the name of the region (example: Tuscany), district (example: Manhattan) or landmark (example: Eiffel Tower) into the search box.
  • If you have already started a search you can use the filters on the page to further narrow your search.
  • You can find properties on a map by following the show map link and picking icons to see the prices and availability for each.

How do I see the location of a property?

The property’s page on Holidayrepublics.com has a link to a map of the area. By following the link to show map, you can see where the property is located. The property you are currently looking at will be highlighted, and other properties or landmarks nearby are shown. Once you make a reservation, your confirmation email will also contain a link that allows you to map your route to the property.

I'm looking for accommodation suitable for a family. How do I find it?

There are 2 ways you can search for family accommodation:

  1. When entering your destination in the search box, you can indicate the number of guests (adults and children) you are travelling with. The results shown will then be limited to those that can match your specific requirements.
  2. After you select your destination and the dates of your stay, a list of available properties is displayed. Look for the list of filters on this page, and here you can choose family rooms or family-themed properties.

Can I limit my search to places to stay that have facilities for people with a disability?

Yes, you can. When you enter a location and start your search you will see a list of properties. Look for the list of filters on this page, and you can choose to limit your results by 'facilities for disabled' guests to find properties that can meet your needs. You can always contact us to confirm availability before booking.


What's the difference between a Double room and a Twin room?

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the ‘Special Requests’ box during the booking process

What is a "non-refundable" or "free cancellation"?

Every room has a different policy set to it (by the hotel).

  • A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation.
  • Free cancellation means you can change or cancel your booking free of fees, if done within time period set by the hotel. This is written in the room conditions and in your confirmation (for example "Cancel up to x days" or "Cancel before dd/mm/yy hh:mm").

Are the prices shown on Holidayrepublics.com per person or per room?

The price we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.

 

Is breakfast included in the price?

This depends on the hotel and the room type. You can see if it is included by checking the text just below the room name. 

 

Does Holidayrepublics.com offer any special consideration discounts, or discounts with airline or hotel loyalty cards?

Holidayrepublics.com 

 

Can I make a reservation for myself using someone else’s credit card?

Yes, you can but only if you have permission from the card holder. Please state this in the "Remarks" box when making your reservation. The hotel may require authorisation from the card holder. Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.


Which credit cards can I use to complete my booking?

To make a reservation via Holidayrepublics.com all hotels accept:

  • MasterCard
  • Visa
  • American Express
  • Maestro

Can I book a hotel for day use?

No, bookings are for one night minimum stays only. Holidayrepublics.com can only reserve hotel rooms, not meeting rooms or conference facilities.

How do I find out how many bedrooms are in an apartment/suite?

The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email.

What are the check-in and check-out times of a hotel?

Check-in and check-out times differ for each hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel page as well as in your confirmation email.

How do I get more information about the room or hotel facilities?

Room facilities are clearly listed under each room type, to see the full list and photos just click on your desired room type. You can find all of the hotel facilities just below the block of room types under ‘Hotel Facilities’.

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.

I have booked a hotel but I did not receive a confirmation by email. What do I have to do?

Please carefully check the inbox and the spam/junk folders for the email address you provided when making the booking. If you cannot find confirmation email urgently contact us. And if  need any assistance you can contact us.


Are the facilities in the room that I have booked guaranteed?

Yes, the room facilities listed under each room type are guaranteed by the hotel.

Where can I find the address of the hotel?

You can see the hotel’s address at the top of the hotel’s page on Holidayrepublics.com. It is also included in your booking confirmation email.

Where can I get directions to the property?

You will find directions to your stay in your booking confirmation:

  • There is a link in your confirmation email to show directions for getting to the property. The correct location of the property is already provided, you'll just need to choose your starting point.
  • The full address of the property is also listed in your confirmation so you may enter it into your personal navigation device.

How do I know if the hotel has parking facilities and how can I reserve it?

Under ‘Hotel Facilities’ you can see whether or not the hotel has parking, and if any restrictions apply. If the hotel requests you reserve parking, please contact them directly with the contact information provided in your booking confirmation.


How do I find out if a hotel has a certain facility, e.g. a lift?

Under ‘Hotel Facilities’ you can see a list of all the hotel’s facilities, a

ctivities and services.

FERRY TICKETS


Are my credit card details safe?


After entering the required information on the reservation page, you can make your payment with the Garanti Bank or Akbank Virtual Pos . You will be directed to the Bank’s payment  page according to the virtual Pos that you have selected. The card information provided by you in this page is not visible to us in any manner .Your transaction process is protected under the bank’s security certificate and 3d security.


Why is 3D safe?


With the 3D secure system, during your payment process you will be requested to enter a password  by the issuing Bank to authorize the identity of the cardholder, this password is only known by you. This system will protect you from the unauthorized use of your credit card over the internet.

 

After entering the required information on the reservation page, you will be directed to the Bank’s payment  page according to the payment method you have selected. The card information provided by you in this page is not visible to us in any manner .Your transaction is protected under the bank’s security certificate and 3d security, therefore your transaction will proceed following the authorization of your credit card identification information by the issuing Bank.


Do I need to print out tickets when I make a reservation for ferry?

After you complete your booking and successfully pay, you will be receiving an e-mail. Giving your name at the gate you can check in, bring a print out with you.

EXCURSIONS


Are my credit card details safe?


After entering the required information on the reservation page, you can make your payment with the Garanti Bank or Akbank Virtual Pos . You will be directed to the Bank’s payment  page according to the virtual Pos that you have selected. The card information provided by you in this page is not visible to us in any manner .Your transaction process is protected under the bank’s security certificate and 3d security.


Why is 3D safe?


With the 3D secure system, during your payment process you will be requested to enter a password  by the issuing Bank to authorize the identity of the cardholder, this password is only known by you. This system will protect you from the unauthorized use of your credit card over the internet.

 

After entering the required information on the reservation page, you will be directed to the Bank’s payment  page according to the payment method you have selected. The card information provided by you in this page is not visible to us in any manner .Your transaction is protected under the bank’s security certificate and 3d security, therefore your transaction will proceed following the authorization of your credit card identification information by the issuing Bank.


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